We’ve all been trained on how to give feedback. However, for feedback to fuel change we need to learn how to receive feedback. We either take feedback as a personal attack or set feedback aside too quickly. This is a defence mechanism to protect ourselves, however, neither approach is productive. Some people even react badly to positive feedback.
If someone feels that receiving feedback is painful, there is reluctance to give feedback. Too often feedback is given as “S#!t” sandwich. This doesn’t work. Either the person ignores the good stuff and focuses entirely on the bad, or visa versa.
Without information about our behaviour and how it impacts others, needs are unmet and conflict grows. As a workplace mediator, many of the conflicts Nancy deals have their roots in this fear of feedback.
In this interactive session, you will learn how to
- receive feedback in a constructive way
- respond to criticism
- provide feedback that helps people change
“We all need people who will give us feedback. That’s how we improve.”Bill Gates